Paid a seller on BCL?
BCL is the tool the seller uses to take your payment. Your order, delivery or booking is with the seller, and here is how to reach them and find your receipt.
Find your receipt email
After you pay, the seller's shop sends a payment email to the address you typed at checkout.
Search your inbox, and your spam or promotions folder, for the seller's name or your order number. The email has your receipt, and a Sign in to My Account link to the Customer Portal.
Contact the seller
The seller sends your order, not BCL or Bayarcash.
Questions about delivery, a class, a download, a booking, a change of address or a refund go to the seller. Their name and contact details are on your receipt.
On the receipt page, the Need Help? button contacts the seller directly.
See all your orders in the Customer Portal
No password needed. You sign in with a one-time code.
Payment failed but money deducted?
Contact your bank.
If the payment page said the payment was unsuccessful, contact your bank with the date and the amount. Your bank handles money taken for a payment that did not go through. You can also contact Bayarcash, the payment gateway, at support@bayarcash.com.
If the page said the payment was successful, your order is with the seller. Contact them using the details on your receipt.
Questions owners ask
I paid a seller on BCL. Where is my order?
The seller delivers your order, not BCL or Bayarcash. Contact the seller using the details on your receipt email. To see your orders, receipts, tickets and downloads, sign in to bcl.my/customer with a one-time code.
My payment failed but my bank took the money. What now?
If the payment page said the payment was unsuccessful, contact your bank with the date and amount. Your bank handles money taken for a payment that did not go through. You can also contact Bayarcash, the payment gateway, at support@bayarcash.com. If the page said the payment was successful, contact the seller.
Can BCL give me a refund?
No. Refunds are decided and paid by the seller. Contact them using the details on your receipt.
The portal says no matching purchases. What do I do?
Use the same email or phone number you typed when you paid. If you bought from a different shop, sign in at bcl.my/customer, which finds purchases from every shop that uses BCL.
I did not get the sign-in code.
Check your spam folder first. After 30 seconds you can click Resend code, or click Change method to get the code by SMS or WhatsApp instead.